Service management function setup for a large UK insurer

As a condition of a UK Government bailout, a major UK and international bank was obliged to sell off any non-core banking businesses and this included the bank’s insurance business (that incorporated multiple household names). The technology infrastructure used for insurance systems was shared with the bank and a programme was established to move to a new infrastructure and migrate from the bank’s data centres. Much of the core infrastructure was bought as a managed service – however service management and integration were considered to be an in-house capability – so Finyx assisted in the design and implementation of this new function.

Working with the client we developed a target operating model including service definitions, organisation structure, roles and responsibilities, KPIs, governance, process flows and reporting. We then assisted in the implementation of this operating model – including recruitment assistance, initial report production, relocation (office move) and communication / stakeholder management.