As a condition of a UK Government bailout, a major UK and international bank was obliged to sell off any non-core banking businesses and this included the bank’s insurance business (that incorporated multiple household names). The technology infrastructure used for insurance systems was shared with the bank and a programme was established to move to a new infrastructure and migrate from the bank’s data centres. Following the restructure of infrastructure services and the supporting supply chain, the organisation required assistance in defining and implementing a new operating model.
IT infrastructure operating model design & implementation for a large UK insurer
Complete capability gap for managing the new infrastructure
Operating model had yet to be defined
Needed to balance moving at pace and building an Infrastructure Operating model that was fit for purpose
- Finyx established the new infrastructure capability before the end of the Transitional Services Agreement with the bank; both from a workforce and supply chain perspective
- Created a functional model mapped to infrastructure services
- Roles, accountabilities, governance, and reports defined for each of the functions within the new model
- Accountabilities mapped to roles within the new organisation and hiring plans created; negotiation with HR to define remuneration and skill levels
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