Enterprise Service Management
Design and delivery of a service-oriented approach providing end-users with high-quality, repeatable services.
The kind of questions we help you answer
Do our Service Management processes add real business value or are they more of an overhead?
Do our Service Management processes align with and support our ways of working?
Does my service reporting focus on the real issues and allow me to drive positive change?
Are our Service Management tools and processes fit for purpose?
Service Management AssessmentIn-depth review of the effectiveness and the value derived from the organisation’s Service Management processes using industry frameworks (ITIL / COBIT etc.). Identification of areas for improvement and development of prioritised remediation plans.
Service ImprovementImplementing process improvements and evolving services to support new ways of working e.g. DevOps, remote working. Designing effective service reporting and governance. Improving comms to end-users. Creating fit-for-purpose SLAs and OLAs. Ensuring that systems and processes are resilient.
Service Management ImplementationDesigning and building entire service management functions or individual processes; often driven by corporate integration or separation programmes. Implementation of Service Desk and SIAM functions. Producing SM role descriptions, operations manuals / run books.
Service Management ToolingAssessment of existing tooling, advisory support for the implementation of new tools, developing the business case, working with our technology partners to implement ESM solutions.
Enterprise service management contacts
- John Rollings – Director
- Umeyer Saeed – Senior Consultant
To get in touch with us please use the contact us button in the section below.
After many years of providing advisory and delivery services, we understand what our client’s challenges are.