Requirements & Service Definition – Structured approach to gathering and presenting ICT requirements for use in the creation of supplier contract schedules. The ‘Solution Requirements Framework’ (SRF) accelerates the procurement process and ensures that solution requirements are clearly structured, comprehensive, and single source.
Procurement Execution & Support – Methodologies to assist with, or manage and run, procurement exercises in both Public and Private Sectors. We cover all aspects of procurement including technology, services, performance, HR, legal and finance.
Supplier Performance Management – Extensive knowledge of the mechanics (triggers, weightings, sanctions, rewards etc.) of successfully managing supplier performance. Our methodology helps to establish meaningful SLAs and KPIs in managed service agreements (including SIAM and Tower Models).
Contract Exit & Transition – Negotiation of exit at end of contract term either as part of a dispute, or for convenience. Methodologies for managing step-in, step-down and step-out of contracts so as to minimise the impact to the business and to aid the transition for the client, and incumbent and future suppliers.