Wealth Management Division of a global EMEA based Bank Project Execution

Finyx were appointed to recover this high profile programme which was failing to deliver

Undertook analysis of previous problems

Re-structured and managed the programme to conclusion

Conducted detailed analysis of both functional and non-functional requirements

Selected and managed vendors to provide core Contact Centre functionality as well as Voice Recording, Workforce Management and Statistical Display

Undertook detailed testing and staff training

Managed the transition to BAU

Global EMEA based full service bank Management Consulting & Project Execution

Developed options for a new Global Operating Model for IT infrastructure

Recommended the target model and built consensus across business aligned CIOs

Designed and specified the model top down

Designed and planned the programme of work to implement the model

Programme Managed the Implementation of the model including the organisational structure, the governance and the processes

Provided individual work-stream Subject Matter Expertise

Global EMEA based full service bank Management Consulting & Project Execution

Conducted a gap analysis versus industry best practice

Recommended the target governance model and built consensus

Designed and specified the model including detail terms of reference of each forum and supporting processes

Implemented the Processes that support the model

Refined and optimised the model

Investment Banking Division of a US based Bank Management Consulting & Project Execution

Conducted end to end gap analysis

Conducted detailed analysis of service incidents

Structured and managed a programme of work to remediate technology infrastructure

Implemented objective service metrics to track progress

Improved service by 70% after 9 months

Global EMEA based full service bank Project Execution

Programme Managed a global initiative to consolidate telecoms vendors

Produced RFPs and assessed responses leading to recommendations

Assisted in negotiations with vendors

Implemented changes - exit from previous vendor contracts and transitioned to new ones

Global UK based Fund Manager Management Consulting & Project Execution

Developed strategy for technology infrastructure 

Produced RFPs for Data Centre hosting, assessed responses and made recommendations

Assisted in negotiations with vendors

Programme Managed transition of data centre hosting services and infrastructure transformation

Provided expertise on desktop virtualisation

Global EMEA based full service bank Management Consulting & Project Execution

Project Managed the implementation of a new global function to manage infrastructure products & services

Provided subject matter expertise to develop product & service roadmaps, service definitions and pricing strategy

Global UK based Investment Bank Management Consulting & Project Execution

Reviewed cost base of an IT infrastructure organisation assessed cost reduction initiatives

Made recommendations for how to gain more cost savings

Managed a programme to ensure cost savings initiatives delivered the required run rate savings

Provided expertise in IT financial control to track savings and highlight further opportunities

Global EMEA based full service bank Project Execution

Developed a set of infrastructure solution design standards covering end user technology, CER standards, networking, server and storage for small to medium branches

Global EMEA based full service bank Management Consulting & Project Execution

Designed a framework for the specification of infrastructure services within a service catalogue 

Working in partnership with service owners, populated ~100 Service Level Specifications in line with the framework

Introduced a partner company to develop a web based service catalogue